I was charged extra for gas - I actually returned the truck with several gallons of gas above the amount from when I picked the truck up and I have the receipt to prove this. You refused to remove the charge and refused to give me credit for the excess gas I left you. I was told by Ace Hardware that there was a computer problem. Why Am I charged extra for your mistake????
Michael C
Ace Hardware
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Loveland, OH 45140
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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I haven't rented uhaul in over 10 years. I never felt they were maintained well. This new location is very convenient. However, the same issue I experienced 10 years ago persists. The steering was sloppy and loose, didn't feel safe on the highway. The door lock looked damaged and was repaired with epoxy. The truck shuddered when aplying breaks. The vehicle had over 161k miles on it and seemed worn out. I'll go back to Penske truck rental.
mark hOnline pick up/drop off was a breeze, made picking up before the business opened extremely easy. The truck we picked up however needs front end suspension / steering service desperately. Hitting a bump at a speed over 35mph was genuinely alarming. If we were moving further than 6 miles, I would have returned this truck. A bit wild that it was rented out in its current condition.
David DReturn was easy!
TARA Pdropped off after hours so no personnel interactions, but process was fine
Stephen L