Customer Reviews for Ace Hardware
(U-Haul Neighborhood Dealer)

Rating:

4.0

I was charged extra for gas - I actually returned the truck with several gallons of gas above the amount from when I picked the truck up and I have the receipt to prove this. You refused to remove the charge and refused to give me credit for the excess gas I left you. I was told by Ace Hardware that there was a computer problem. Why Am I charged extra for your mistake????

Rating:

5.0

I haven't rented uhaul in over 10 years. I never felt they were maintained well. This new location is very convenient. However, the same issue I experienced 10 years ago persists. The steering was sloppy and loose, didn't feel safe on the highway. The door lock looked damaged and was repaired with epoxy. The truck shuddered when aplying breaks. The vehicle had over 161k miles on it and seemed worn out. I'll go back to Penske truck rental.

Rating:

5.0

Online pick up/drop off was a breeze, made picking up before the business opened extremely easy. The truck we picked up however needs front end suspension / steering service desperately. Hitting a bump at a speed over 35mph was genuinely alarming. If we were moving further than 6 miles, I would have returned this truck. A bit wild that it was rented out in its current condition.

Rating:

5.0

Return was easy!

Rating:

4.0

dropped off after hours so no personnel interactions, but process was fine

Rating:

5.0

Very nice

Rating:

5.0

This location is operated the way any U-Haul facility should, no issues here whatsoever.

Rating:

5.0

As with the other location the staff was very helpful and friendly.

Rating:

5.0

Very nice experience.

Rating:

5.0

The guy we rented the U-Haul from was great. He explained everything. The only problem we had with it was the door was really hard to close the big door. But we thank you for the great service.