The two representatives I spoke with at this location showed no interest in helping me with my rental pick up. When a minor problem arose, I was simply asked if I wanted to cancel. Horrible customer service that U-Haul should not be associated with.
Benjamin B
AE Auto Paint LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Mechanicsville, VA 23111
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Customer Reviews
- 3.0 Average Customer Rating
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This was an auto shop and merely a drop off center. They do not have trucks to rent there, and if any significant conversation or contract writing was necessary, this would not be the location to go to.. I was given a different drop off location on my original contract and when I arrived at that location this morning, I was told that they couldn't find my number and when I called the Queen Creek location where I picked up the truck I was informed that I would have to go to another location because after the contract is written, they changed my drop off location. Not really a very good way to run a business. In anticipation of my difficulties, I am expecting in advance some type of reimbursement for my inconvenience..
Andrew TNever got my discount for waiting there for three hours for the truck because a nail was in the tire
Taylor WReturned after hours so did not interact with personnel - required I submit and answer so please disregard. Again lot not well maintained and difficult to get in and out of
ERNEST NThere seemed to be a problem with the return as one employee told me it was late , I had called the woman who dispatched it to me and informed her when I dropped it off , it was all cleaned in fact I used Clorox wipes to clean up the cab , so basically I sanitized it , got it with 3/4 of a tank , returned it with a full tank , I take care of ALL equipment as if I own it and now another employee has told me it was logged back in late , I'm not in charge of log ins or outs , I covered my butt by calling the dispatcher after I put the key in the mailbox the day it was due back ! I hope these issues stop and please go back to handing out the PAPERWORK FOR RENTALS ! can't read the micro words on some contract without having to go somewhere else to download off the phone to be able to read what they are saying ! But all in all it was a nice clean truck , nice distribution place great guy , and unless some nonsense starts by the other person ( Breanna ? ) , if and when I need another truck I know from what guy I'd want to get it from ! Thanks for the help and allowing me to let you know what problem I have to deal with now !
GLENN T