I did not get the amount of things ordered. I ordered 6 furniture covers and there was just 1 given to me and I was told to just call and ask for a refund.. The desk person at the mini storage but didn't seem to know I got a doily. Not assistance with knowing how to open the back of the truck etc and it was raining so it took me a while to figure it out since I needed to put the doily in
NICOLE L
Mini Storage Center
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Lowell, MA 01852
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Customer Reviews
- 4.5 Average Customer Rating
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Good
KENNEDY MSince we were dropping off at our destination storage location, this was extremely convenient.
SHAWN DChan was friendly and helpful. Great experience!
Robert MThe truck was not 'dirty', but it wasn't in great shape either. The location isn't really an issue. My reservation was changed to pick up the truck at that location, so I had no voice in the matter. I was upset when I discovered that because they were closed for the day I picked it up, I could not modify the reservation. I don't know if this is their policy or U-haul policy, but that is not a great business model. First you change my pickup location (even though your website indicated a truck was available at the location I initially reserved) and because of the change, I can't modify the reservation because the store was closed. There needs to be some type of mechanism in place to handle changes. If you're going to setup a system for the customer to pickup a truck with no employees around, then you can certainly figure out how to modify reservations as well. I was not happy with the experience at all. More with U-haul and how things were setup than the Mini Storage store. They didn't do anything wrong, they were following U-haul policies. Finally, I answered 'No' to the question of referring the location to a friend. I don't live in Massachusetts and I don't know anyone who would need to use the storage service. So that really the only viable option to select. Not a very good choice of answers but again, it's not a reflection on the store.
Colin M