With the location it is what it is, if you’re from the area you know it’s not sketchy. As far as the process goes, it was the most annoying and difficult process if ever done. There was no clear instructions that the contact info had to be references not your own contact info and when I went to scan my license it wouldn’t take it, I’m assuming because I have a brand knew Texas drivers license but still it should’ve recognized it. It was to the point we had to call U Haul and talk to someone to walk us through the process.
Nicole T
Richardson Auto Parts
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Lufkin, TX 75904
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Had a lot of trouble with internet trying to connect to UHaul website to check out. Curtious and helpful though.
John GI filled out everything online and the person working acted as though I had to tell him everything including 2 other names. I put in one as requested and he said he didn't have that. Why do th extra work if the person doesn't have it
STEVEN WHad really nothing to do with the location. But will NEVER use u haul again! We literally live 8 miles round trip from where we moved. I had to drive so far away for the u haul that I paid for a 60 mile u haul rental ??????? There were 3 additional u haul sites I passed on the way and the uhauls were parked and available.... Not booked .... I stopped and asked at one.. 😳 we literally paid triple what we were quoted and they changed the location for my rental the day before .. 24 hours or less ... I am so disappointed and never going to utilize this service again and will so all I can even as far as moving family and friends myself just so they do not ever have to use this service again! Absolutely horrible. Customer service was great. was spoken to and taken care of with no issues. However being unfamiliar to the territory as I have only lived here for 1 year, I definitely was swindled out of some very hard earned money and am truly not satisfied.
Andrea TClose location but lot very crowded. Attendants were friendly and efficient
Mark R