The lady who helped me was perfect. As for the truck i spent over 1000 dollars in gas for a 1/3 of a loaded truck. I ended up being stuck in Kansas were I had to get a loan from my brother to get me to my destination. I was getting 200 miles or less per tank until i got into Colorado. The only time I got a break on gas/mileage is when I hit Denver and got 250 miles to a tank. After Denver I got 300 miles to the tank. I did call in about the issue and the mechanic said that was normal that your trucks only get 200 miles. Which is false because I rent a 26ft a few months back and took one tank of gas to get to Spanish Fork to Hurricane UT and the truck was filled from end to end top to bottom. I only had a piano, a china hutch, grandfather clock, and about 8 boxes in a 15ft truck that wasn't going 200 miles. Knowing some about engines the truck wasn't turned to lower elevations and as soon as I got to higher elevation the truck ran better but made a load pitched noise. Was not happy with this service and I have always used uhaul to move things. And I also was charged and additional 31 dollars.
RICHARD K
Vinces Drain Cleaning & Plumbing
(U-Haul Neighborhood Dealer)
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One-Way and In-Town® Rentals in Madison, OH 44057
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- 4.5 Average Customer Rating
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Nothing. It was perfect
DALE TWhen we got to Vince's Saturday afternoon (they were closed), the cargo door (to where the key was waiting for me) was frozen shut. Fortunately, my wife had a small fingernail file that we used to chip away the ice so we could open the door. Once the door was opened, we discovered that instead of the two furniture dollies that I had ordered, we had two appliance dollies. Those were not much help in moving the piano we had to move. Since we still needed to move the piano, I had to find a store that sold furniture dollies. Luckily there was a Tractor Supply store in Madison that had them. Not so lucky, that after paying the rental fee for the two furniture dollies, I had to pay $70.00 to buy two of them (making it about $100 extra out of pocket). I had even called the day before to make sure they knew what I needed for the rental. I had originally reserved with a different location in Madison (which by the way, had several trucks when we drove by there) but when the confirmation was sent, the pickup location had been changed but no reason was given. Needless to say, I was not overly pleased with my experience with this rental.
Steven CEven when I messed up they were friendly and made it a smooth transaction.
MICHAEL WU haul was not ready and was snow covered and door was iced shut. The employees did help when asked though and fixed it several minutes later
DONALD W