Returning the vehicle was just as frustrating. I dropped it off around 6:30, and once again there was no one available to assist me or explain the return process. There were no clear signs directing customers where to go or what steps needed to be completed. When I called for help, I was told I needed to use the app to complete the return. That information would have been extremely helpful if someone had explained the process ahead of time.
Amber L
Vinces Drain Cleaning & Plumbing
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Madison, OH 44057
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Self drop off
Kelly AI had to clean all the snow off of the trailer. I had to get it unstuck from mud/frozen ground and hook up by myself. The workers of Vince's only came out to get a quick photo if trailer. Mind you it had been days since it last snowed. They knew i waa coming yet i had to do all of it by myself
JOSEPH RPicking the truck up after hours was difficult and confusing. The truck itself drove like a tank, very bounced on the high way. Going over 50 feels like an earthquake I picked the truck up with a quarter tank of gas and I dropped it off with a quarter tank of gas. I took pictures of gas have when I picked it up and when I dropped it off. I got charged for gas after I dropped it off anyways even though it had same amount of gas as before. Overall it wasn’t a bad experience but I will probably get a U-Haul from somewhere else next time.
Leon YAbsolutely the best place to rent U-Haul from Great service awesome people
CRAIG Z