When we got to Vince's Saturday afternoon (they were closed), the cargo door (to where the key was waiting for me) was frozen shut. Fortunately, my wife had a small fingernail file that we used to chip away the ice so we could open the door. Once the door was opened, we discovered that instead of the two furniture dollies that I had ordered, we had two appliance dollies. Those were not much help in moving the piano we had to move. Since we still needed to move the piano, I had to find a store that sold furniture dollies. Luckily there was a Tractor Supply store in Madison that had them. Not so lucky, that after paying the rental fee for the two furniture dollies, I had to pay $70.00 to buy two of them (making it about $100 extra out of pocket). I had even called the day before to make sure they knew what I needed for the rental. I had originally reserved with a different location in Madison (which by the way, had several trucks when we drove by there) but when the confirmation was sent, the pickup location had been changed but no reason was given. Needless to say, I was not overly pleased with my experience with this rental.
Steven C
Vinces Drain Cleaning & Plumbing
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Madison, OH 44057
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Even when I messed up they were friendly and made it a smooth transaction.
MICHAEL WU haul was not ready and was snow covered and door was iced shut. The employees did help when asked though and fixed it several minutes later
DONALD WQuick and easy through the app. Check in and check out. took about 15-30 to complete the majority of wait time is for uploading the pictures.
Richard TThe people at this location are really nice. Very clean and easy to navigate lot!
Charles S