Your app sucks. I had to request a phone call multiple times because it was directing me to the wrong next step, or it just wouldn’t work.
John C
Magnolias Best Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Magnolia, TX 77355
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 5.0 Average Customer Rating
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Thank you so much for your help!
Stephanie SHad a reservation through driver share and I was confused about the process so I went in to ask about how to open the back of the truck. Susan the owner was very rude to the point I couldn't even speak and ask my question without her repeatedly saying "You just have to follow directions" in a rude and snappy tone. It took someone else who doesn't even work there to give me instructions and he even came to get the lock for me. I've heard from other employees there that Susan is usually in a bad mood and can be like that to problem but I figured that customer interactions would at least be professional regardless. Won't be coming here again. In addition, I submitted a review online on the website and the manager decided it would be fun to make fun of me for not being satisfied with her attitude. She felt the need to publicly humiliate me online by mentioning that I had recently gotten out of a relationship with one of her employees and that was the only reason I had been dissatisfied with her attitude and I wanted to take it out on the company when my review mentioned nothing about the girl. She also accused me of stalking when this facility was the only one I’d ever been to in the area even before that said relationship even started. She didn’t apologize for being rude and just told me that I was over reacting then proceeded to call me personally, left a voicemail that wanted to try to force me to come get my personal vehicle I’d left behind because she didn’t want it there since she was now upset with me. This level of unprofessionalism is absolutely unprecedented and I did nothing to the company to be treated that way. Personal feelings should not be wrapped into business and personal relationships shouldn’t be taken out on someone especially if they are a customer.
TRAVIS TVery nice to work with
ROBERT VThe location and people at the location were great! U-Haul online corporate office was terrible. I had to make my appointment three times. I went to pick it up at the correct location and it was not processed for the location was forced to move to another location and then when I could bring the the truck back late they charged me additional money for bringing the truck back 2 hours late cuz I was looking for a place to drop off a donation item. U-Haul corporate is awful. You are terrible. I don't know what happened to you. I've used you for years. This was the worst
CHRISTOPHER D