This rental ended up costing me and my wife over $600 because of the gas station employees. I get that they’re not U-Haul staff, but the first guy had zero understanding of how to help me. So had to do it myself on my phone. I would have called customer service immediately, but he assured me that I could call later. After calling later I found out that there was zero chance I could leave the truck at a drop off in the city I moved to. I had to pay extra and drive it back, after changing plans completely. The final straw was when I arrived back at this location late, the guy, different guy, lied to my face. He said it was gonna be an extra charge, and I told him what had happened already, and he changed his mind. “I got you man, I’ll put it in that you were not late” is what he told me. Whatever. I guess I found out the hard way that U-Haul locations are not all run by official employees anymore and that you can’t trust a word the non-employees says because they have zero of the integrity/knowledge that a person should expect from something with a billion dollar company’s name on it.
Daniel S
Kwikstop
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Waco, TX 76705
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- 3.0 Average Customer Rating
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Lights did not work on trailer. No refund offered, dropped off after 3 hours
LEROY GThis place is a crooked place I rented a truck apparently the back had dust in it because I was charged a cleaning fee for something I didn’t do I only moved 43 boxes nothing else so truck had dust in it and the truck fuel was not full but I was told I had to fill it up are I was going to be charged at a higher rate. This guy doesn’t need to be a U-Haul dealer very crooked when I ask to see pictures he told me to leave his property.
PERRY DFor a day use, I was charged nine dollars extra because I went over the mileage that I told them I was going to go. They also told me that the truck was dusty and I did not notice that.. I will not use this location again
MICHAEL LI was very satisfied with the rental. I wish the checkout/checkin was explained a little better on uhaul website but the people where I picked up the uhaul were very nice to me.
ADDIE F