It was very difficult to figure out what I needed to do. The phone was not answered locally. I was transferred to a call center, who then transferred me to another call center. The trailer was stored outside of the property, and there was no one available to help me hook it up to my vehicle or return it when I was done. There was trash in the trailer. After talking to reps, I was contacted by the regionl rep, and he was helpful. Overall it was not a smooth/easy experience.
KEITH A
Storage Sense Manteno
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Manteno, IL 60950
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 1.0 Average Customer Rating
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I had booked to pick up my truck at 7:30 AM. There was no one there to get me the keys. I called multiple times and spoke to U-Haul customer service and the solution was to wait for 2 hours for someone to come help me. I then had to call my movers and have them wait on me (which I paid for their time) because I didn’t get the truck when promised. Once someone arrived to assist me, they were kind and helpful. I wish I didn’t have to wait 2 hours for that service.
Reilly Fget someone there who seems to have a clue. He was very unorganized
Douglas T