This U-Haul location is actually a gas station with no U-Haul staff - just the gas station cashiers - and several trucks/trailers parked in the back. The cashier who helped me was incredibly unhelpful, dismissive, and didn't know how to use the U-Haul iPad software. First, he couldn't find my reservation on the iPad. I was able to point to my name on the schedule. Then, he told me the key to the truck was missing. He showed me two other keys. I asked if I could try one of those in the truck I rented - he said no. I asked if he would try the keys in the truck himself - he said no. I asked if he could call U-Haul to see what the issue was. He curtly said that I could call U-Haul's customer service. So, I left and called Customer Service. While I was on the phone, he came outside and waved me in, telling me he found the key. He then spent 20 minutes trying to check me in on the iPad. Several times he showed me error messages and I had to help him guess which menu items from drop-down lists were correct. I ultimately rented the truck for 5 hours but spent 30 minutes getting the key, which slowed down my entire move schedule. It was very stressful, and the cashiers condescending attitude made it worse. I like U-Haul but will never rent from a non-U-Haul office/location again.
Marie K
Marsha Store
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Maple Grove, MN 55369
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 2.5 Average Customer Rating
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Box of the truck was leaking water inside from a rain!
George HAlright , the truck is strong
palakimwe aWhile very pleasant service it was incredibly slow. Either tablet issues or internet slowness or whatever this caused painfully slow service.
Kenneth BEmployee was incredibly unprofessional. They were on their personal phone with a friend during the entire process and said nothing to me, didn't explain drop-off, didn't check my license or show me which u-haul was the one I rented.
Katherine V