Picking up was a little confusing as the location of the truck was just a parking lot with nobody to sign me in. I was able to complete the pickup on my app and unlock the padlock for the key. Vehicle was fine and check out was easy. I was not reminded to reinstall the padlock on the roll door and simply dropped the key in the box. I thought of this when I got home and called the site to let them know this was not relocked. The lady proceeded to lecture me on this and then just hung up on me. I was happy to go back and do this for her, but since she hung up on me, well, that's not happening. Other than that the experience will not stop me from renting from U-Haul in the future.
David M
JV 2 Brown Ave
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Maple Ridge, BC V2X3R5
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Customer Reviews
- 3.5 Average Customer Rating
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Outside of van was very dirty where mud had splashed up from front tires onto area of and below front doors - personally did not care but was concerned I might get charged a cleaning fee and I did not feel like cleaning it as I did not add to the dirt. Roof did have dents upon pick-up that I did report that had apparently not been previously noted - again I was concerned I may be charged for repairs for damages that were already there. Over-all I was very happy with rental vehicle.
LINDA VThe truck was not clean in the cab and box
JAMES BThe truck is a gas gusler 25 dollars in fuel and only went less then 20km
JAMES B