My carrier's coverage was spotty due to cloud coverage and there was no available Wi-Fi from any of the stores nearby. I had to drive down the road to check in but because I wasn't in close enough proximity there was difficulties in checking in due to the location detection for the correct location. I would recommend that all locations offer WiFi and the password be retrieved through the U-Haul app to avoid this. Most of my time with both pick up and delivery is taken by navigating the app and waiting for pictures to upload over a cellular network. Also why do I need to give a name for using a U-Haul? I don't give one to rent any other cars and what if they can't be reached or I don't want anyone to know I am renting a U-Haul, such as in a domestic violence situation? Also relatives and friends will also lie easily for their loved ones so it is a irrelevant and unnecessary step that just prolongs the process. If it is still there the next time I try to rent I will find another option. There is also no clear directions on where cars should park at any of these locations while I have the rental. I don't want my car towed while using the service and would expect the service to pay any towing fees for not providing space to park at the location and there are no signs that are provided to print and put in your dash to prevent towing. This is NOT saying anything about this location in particular but instead an issue with the company U-Haul failing to obtain proper information from the location and provide it to their customers.BRANDY C.
Kinfolk Co Op & Variety
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Marion, NC 28752
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.5 Average Customer Rating
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The staff at Kinfolk Co Op & Variety were friendly and very helpful. They took extra steps to ensure the truck was ready and safe to use. Will definitely use their U-Haul services again.Donna E.
The owner was so pleasant and friendly. It was a very nice experience.CONNIE V.
I had issues picking up my rental using the uhaul app. It took over 45 min to check in. I had to call Uhaul in order to return the rental. This caused me to loose alot of time. The overall experience was ok other than that.Cleveland M.
The truck had three quarters of a tank of fuel when I picked it up. It was returned with a little more than three quarters. It was returned three minutes prior to the deadline however due to slow phone reception it was past deadline by the time check in was completed.thomas S.