Equipment was relatively “new” handled well. Pickup Location was great, 9 stars
Gary M
Precise And Tuned Auto
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Mason City, IA 50401
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Give me my refund for turning in early
Tyler BRented the cargo van. When moving we drove into rain. Got to my son’s new apartment and everything was wet the van leaked. Put old blankets on the floor and laid the box spring and mattress down it was soaked. Tried to dry everything but I’ll have to end up buying new. Took it back and said something to them about it. They said they were wondering if it leaked. When they went to clean it before I got it they said they opened the back door and there was water in it. So the $200plus I paid to rent it I’ll have to put that or more into a new bed. So watch what you get.
Jeremiah SPurchasing went tough. Tom who waited on us was not helpful and many times rude. Once he got our money he acted like he wanted nothing to do with us. When we asked for straps to tie our car down, he said go buy them at the tractor supply, rather then tell us you don’t supply them. Our car was sliding off the trailer and I asked him if he had any ideas to help us, he said use the wood outside. His link he sent us, because you asked for pictures, expired. I asked if he could resend the link, he was short with me and said no, I can’t. I wanted to unload the car and go somewhere else, but my husband said with his attitude he wouldn’t refund our money. When we travel that way again, granted I will never use His U-Haul again. Return went amazing in Dubuque. Tom could use some training in public relations!
James LMy first drop off location was set for Forest City Iowa but there was no indication the address was a valid location. After checking in with the u haul rep I was redirected to the location we dropped off at. They were very helpful but it was another delay and more miles. I was told at the actual drop off location that my original drop off location has been closed. Basically the truck was great, the rest of the process not so much.
SHELLY W