The brakes on the vechicle were not good. It kept hardbraking. Rest of the vehicle is good
ADITHYA M
Becks Auto Group
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Mason, OH 45040
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Office was closed on Saturday, despite their hours. Had no paperwork to drop in drop box. Called the location and left a message. They never returned the call. GPS drop off wouldn’t work. Call uhaul and was told I was checked in. On Monday, Noticed my app showed the rental still active. Called the store again. Got some jerk who insisted they were open when I was there. He Wasn’t on site at the time but said he was going to the store and would check and call me back. Never did. An absolutely horrible experience.
BLAKE PLights did not work on Dolly took me an hour and a half to get on the road. staff did not have a clue. I ended up fixing lights myself after staff member said he was going to get some help and left me standing in the lot for probably 30 minutes went back inside he was helping someone else… Absolutely Horrible Service!!!
JEFFREY TWas given wrong keys in the lockbox for truck I was assigned causing another call to customer service and yet another wait. This was already the second location that I had to go to as equipment/truck wasn’t at the original ordering location. This whole process that should have been easy took over 1.5 hours. It was dreadful and an unpleasant delay. It should never take this long or be this difficult.
Dennis BGreat customer service in person. No one answers the phone or calls back, though.
PATRICK S