We paid in advance for a hand truck and furniture pads. We used the after hours pickup and those items were not in the truck. We have been charged for them with no response from Uhaul to our request for a refund on the items not provided. The truck itself was fine.
Craig H
Becks Auto Group
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Mason, OH 45040
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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You waited until a day before my rental to tell me the truck I paid for wasn’t available. Had to take a 20’ truck that didn’t fit the unloading or loading areas. This cost me double in labor to load and unload. None of the equipment I rented to help with the move was in the truck and no one available to help me get what I needed. Tbh, should probably get an attorney to recover the money you cost me.
Jonathan SReturn area not enough room to park 15ft truck. Had to park in customer parking area.
AMIR AHorrible customer service - couldn’t get the trailer off my truck and the people who worked at Becks refused to help me and I was stuck there for an hour.
KALEY REverything was smooth for me.
CHARLES H