I got a call the night before my pickup that the location had been changed from Rimouski to Matane - no biggie, I was kind of execting it. But the day of, this location in Matane calls ME like 4h before pick-up saying that actually they need to keep the truck here for another client who needs it 4 days later.... Had to call uhaul and wait on hol forever before they confirmed I could like go get the truck but meanwhile I already have to drive an hour away. Plus the truck had the engine light on and a message about the gas cap, I was worried we'd have issues with it but no problems and no problems with the return either but I was concerned.
Valerie R
Location Sport Eric St Louis
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Matane, QC G4W7C5
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- 4.0 Average Customer Rating
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I reserved a 15-foot truck one week in advance. My reservation was confirmed, and I was told the truck would be available. After driving 8 hours to pick it up, I was informed only 15 minutes before my scheduled pickup time that the 15-foot truck was no longer available and that I could only have a 10-foot truck. As a result, not all of our equipment fit in the truck. We had to drive 8 hours back with only half of the equipment and will now have to make another 8-hour trip in three weeks to pick up the rest. Unfortunately, there is no guarantee that the reserved truck will actually be available, even with a confirmed reservation. The staff member at the Eric Sport location was very kind and helpful. The issue is entirely with U-Haul’s reservation system. To make matters worse, the rental price increased by $140 even though we were given a smaller truck than the one we originally reserved. This experience was extremely disappointing and caused significant inconvenience, additional travel, and extra expenses.
Marlene PUn petit correctif svp: Les mécanismes pour les fixations d'attache auraient besoin d'entretien. Il manque d'ajout de graisse pour le bon fonctionnement.
MARC CL'emplacement était fermé quand nous l'avons retourné
mario mEn prenant possession du camion,La boîte arrière n’était pas propre et en arrivant j’ai été obligé de le nettoyer
Andre G