Service exceptionnel, équipe, très sympathique
Ginny V
Location Sport Eric St Louis
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Matane, QC G4W7C5
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Customer Reviews
- 4.0 Average Customer Rating
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I got a call the night before my pickup that the location had been changed from Rimouski to Matane - no biggie, I was kind of execting it. But the day of, this location in Matane calls ME like 4h before pick-up saying that actually they need to keep the truck here for another client who needs it 4 days later.... Had to call uhaul and wait on hol forever before they confirmed I could like go get the truck but meanwhile I already have to drive an hour away. Plus the truck had the engine light on and a message about the gas cap, I was worried we'd have issues with it but no problems and no problems with the return either but I was concerned.
Valerie RI reserved a 15-foot truck one week in advance. My reservation was confirmed, and I was told the truck would be available. After driving 8 hours to pick it up, I was informed only 15 minutes before my scheduled pickup time that the 15-foot truck was no longer available and that I could only have a 10-foot truck. As a result, not all of our equipment fit in the truck. We had to drive 8 hours back with only half of the equipment and will now have to make another 8-hour trip in three weeks to pick up the rest. Unfortunately, there is no guarantee that the reserved truck will actually be available, even with a confirmed reservation. The staff member at the Eric Sport location was very kind and helpful. The issue is entirely with U-Haul’s reservation system. To make matters worse, the rental price increased by $140 even though we were given a smaller truck than the one we originally reserved. This experience was extremely disappointing and caused significant inconvenience, additional travel, and extra expenses.
Marlene PUn petit correctif svp: Les mécanismes pour les fixations d'attache auraient besoin d'entretien. Il manque d'ajout de graisse pour le bon fonctionnement.
MARC CL'emplacement était fermé quand nous l'avons retourné
mario m