Pick up location was changed. Had to drive an hour out of the way to pick up the rental. We only needed a 20' truck and ended up with a 26' so it costed more in fuel. Put $100 dollars of fuel in the truck which was all the pump would allow and still got charged for fuel once the truck was dropped off. Also had blankets and a dolly on the rental but they were not available at pickup. So really don't understand the point in making a reservation for a truck in advance when the reservations cannot be met in any way shape or form.
Jace H
S&H Gas & Liquor Phillips 66
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Mattoon, IL 61938
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Customer Reviews
- 4.5 Average Customer Rating
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They were very friendly and very helpful. Went above and beyond.
PAUL LGood
GONZALO SAfter driving over 30 miles to get a tow dolly I found out u haul only accept's credit cards. I only use cash. I was forced to call a family member and get there information and give it out. This added almost an hour delay to picking up a broken down van of my family member. Cash should be accepted for any in person purchase.
MARK BGood service
COURTNEY H