The smartphone check out and return were not convenient or intuitive. I tried the smartphone app to check out the van and it would not accept alternative contact information; kept saying that the name / phone number being submitted was the same as the contract (which it was not). When returning the vehicle, it was unclear that the return was accepted. The app said "Thank you" so I assumed that it was complete and turned in the key. Perhaps a better message would be "Your return in complete, thank you." Make it more obvious when the process is final. Also, fix the alternative contact issue in your app. I got the local agent to finalize the process for me.
Moving Truck Rental in Mc Minnville, OR at Porters Fuel
Moving to or from Mc Minnville, OR 97128? Get FREE truck rental rate quotes at Porters Fuel.
Get FREE moving truck, pickup truck and cargo van rental quotes at Porters Fuel
Pickups Small jobs
Cargo vans Small jobs
10' truck Studio to
1 Bedroom Apt.
15' truck 1 Bedroom Home
to 2 Bedroom Apt.
17' truck Home up to 2 bedrooms
20' truck 2 Bedroom Home
to 3 Bedroom Apt.
26' truck 3 Bedroom Home
to 4 Bedroom Home
Simply click on each moving truck shown above to view individual truck specs including: safety features, towing capacity, fuel economy and of course, the available space-per-truck size. Each rental truck is individually priced to help save you money, time and energy on your move to or from Mc Minnville, OR.
Cargo vans and pickup truck rentals in Mc Minnville, OR
U-Haul cargo van rentals and pickup trucks in Mc Minnville, OR are perfect for home improvement projects, deliveries and other small loads. Rent cargo vans or pickups to save money on local moving or deliveries. Cargo van and pickup truck rentals are popular with local business, college students and smaller housing moves in Mc Minnville, OR 97128. Our moving van rentals include air conditioning, rub rails to protect your belongings and come equipped with a hitch to tow a trailer rental.
- Interior rub rails in cargo vans
- Automatic transmission
- Air conditioning
- Gentle-Ride suspension
- Fuel-efficient V-8
- SRS/air bags
There is a total disconnect between this market and their job with Uhaul. Online check in and check out is a dysfunctional nightmare. I couldn't get ahold of Uhaul through their main number. I also am sure we were overcharged and STILL cannot get ahold of uhaul. I am contacting the BBB next.
I tried multiple times to log the truck back that. Same night and was not able to do so. I have not had the time to review my account so I don't know if I was charged an additional twenty dollars. Please work on your app to make it more mobile friendly and intuitive. Thanks for your interest.
Receiving service was excellent!
Drop off read the gas gauge lower than what I did. I made the mistake of leaving before an ok was given , which resulted in a fuel charge that I didn't think I deserved
Make everything obvious. I was walking around for a minute not knowing what to do
I returned my rental to Porters Fuel in McMinnville, OR as requested by Uhaul for a reduction in the rental price. When I arrived the cashier at the gas station refused to allow me to check-in through her. She said that I would have check-in on-line or go return the moving back to where I got it. I showed her the paperwork that indicated that I had to return it to that particular location. I fumbled through the contract looking for some indication on how to return it on-line but found nothing. The cashier finally went and talked to her manager who told her to take my keys and allow me to go on my way. Nobody checked the van with me. I found them unprofessional. I received my bill by email the next morning.
We finished our move one day early so I returned our truck to the location selected. I returned it in person and the person that handles the UHual transactions had left already. The hours listed on the site showed I could return it in person at the time I arrived. The cashier said the person had gone home already and that person would check it in tomorrow but I would be charged for returning it early. As I work the following day I had to return it that day. It was upsetting that I couldn't return it early and get it checked. A customer behind me said I could do it on line myself on my phone. I attempted to do it on my phone and after watching the UHaul videos on how to do it on my phone I was able to complete the checking in process on my own. I was still charged an extra fee the next day as the odometer apparently said I went over miles which I strongly disagree with.
The online process was very difficult and fortunately the ladies and Porters Fuel were very helpful in this process. Could not have received the vehicle without their help.
The location was not clear and the UHaul key boxes did not have the key so we had to find someone in the station to provide us the key when we specifically asked for it to be only through mobile app. The app is not user friendly and the live chat was not helpful. I was 30 mins into my rental time before I had the keys in my hand. I also arrived at the location 15 mins early to avoid this kind of issue.
this site needs more than two employees working at anytime. they where overwhelmed by the demands of the gas station to be able to provide good services for uhaul. like making sure the equipment was clean, or having the equipment ready to go.
Was kind of confusing and needed better instructuons
It was so dirty inside the uhaul I had to clean it out Litterally from top to bottom I have pictures of my kids sweeping it out ,,,,,,,
Location had technical difficulties with the system on both pickup and return. Listed as clean and undamaged when I picked up, my pictures showed otherwise. When I returned truck early, they couldn't return in system and charged me an after hours fee. I contacted website, and Lance Blades provided quick resolution of the extra fee, I appreciate the good customer service online. The location people were nice enough, just unable to access the system, and the truck was dirty. Thanks
I rented the truck at noon. I brought it back at 5pm. I was charged a 20.00 service fee because it was after 3pm. I was not told at the time of rental of any service fee if it was not back by 3pm. I will tell people not to go to this location and I will not rent again from a (sattlelight) uhaul location. Bad business practices
The young adults running this location were not suited for the job... very poor training or no training at all... I will never be returning to this location again, I could be out of gas and I would walk past this gas station to the next one! Please consider removing your U-Haul product from here and putting it anywhere else!!
It's not a complaint, but the guy who rented it and returned it an hour before me left the truck dirty, like he had been driving through mud puddles and got dirt on the floor boards. The windshield was caked in splattered bugs. The reason it's not a complaint is because I knew it had just been returned and didn't have time to go through a cleanup, and it made it easier for me to return because I didn't have to wash it down. I did however wash the bugs off so that I could see through the windshield. Again this was not a complaint, but rather I was grateful that it made it easier to pick it up and return it, since it was a spur of the moment rental. I literally made the reservation 20 min before I picked it up. I was very thankful that the rental was so close to my home, 3 miles.
Your fuel program is most unsatisfactory. I was given a truck with 1/4 tank of gas. It was unclear how much I would be charged if I brought it back with less fuel. I returned the truck with 5/8 tank, but was not compensated for the difference.. It should be pick it up full, and return it full.. Most unsatisfactory indeed.
Staff first was not sure of our arrival. When I asked to see if there was a paper receipt for my records, the young woman working inside the store was not sure if it was possible. Then I remembered that we are in Oregon and everyone works a little slower here.
I assist people in moving. I have in the past relied upon UHaul for convenience. Almost every time I use UHaul or my customers use UHaul we have nothing but issues. From availability, location pick up to billing. This time through when UHaul double billed me for less than 9 hours of use I am officially cured and will never use UHaul again. In the past UHaul has attempted to send me 50 miles for a truck and have had me drop 30 miles from the city destination I was to arrive at. And charges me for those miles. I am done with UHaul.
Online check-in was not easy, took several tries to work, same at this location. Should be alot simpler...
The agents were great. Walked me through the online process..
Ask a question? Want info? Every answer begins with, "Well, we're only an agent . ." Mention the word U-Haul to the 2 bimbos at the counter and their faces turn to shear terror. Even the manager is incompetent. Why be a U-Haul agent if you hate and fear it so much?? Absolutely clueless! Very poor representatives of U-Haul at this location. Believe me, this review is the tamed-down version! The ONLY friendly person was the one who got passed off to check in the truck.
Better signal strength. I had to redo both the checkout and checkin because the website lost contact on the final step.
Nice, professional service