No indication at the front of the Pack and Ship that it was handling uhaul rentals nor what to do for after hours dropoff. Finally figured out that the key drop box was in the BACK lot.
Scott P
Pack & Parcel
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in McKinney, TX 75070
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Staff was friendly and helpful. Truck windshield was dangerously dirty. Windshield washer did not work properly.
Allen SThe pick up and drop off process is horrible
Yogeswara rHave the truck ready to go at the scheduled time.
CHARLES IChanged pick up location to a place that didn’t offer 24/7 pick up. Called to confirm the change and that everything would be there but showed up at 6am for pick up but couldn’t get the truck or our moving materials. After calling support he said he would apply a credit of $50 for the guaranteed pick up but that credit was never applied. When we arrived 3 and a half hours later when the store opened to pick up the truck, they didn’t have half of the materials we ordered but we were still charged full price. I called customer service and spoke to the manager of the store several times but no one would help us. Very very disappointed with my U-haul experience and will try to avoid their services unless I’m left with no other options. I want to make it Clear that Pack and Parcel was not the problem! It was the complete overlook of any details about the pick up and change of location by U-haul. The employees and manager of Pack and Parcel did everything they could to help.
JACOB N