The clerk did not give any instructions, just handed me the key. I drove a total of 11 miles and was charged for 5 gallons of gas. When I picked up the truck, the gas was just over 1/4 tank. After driving the 11 miles, I returned it, expecting to pay for the gas that I used, 1 gallon = $4.50. Apparently, there is a $30 fee for returning the truck with less that 1/4 tank. This is not explained at pickup. What a good scam! This is a joke. I have already complained, and if not corrected I will be disputing with my credit card company. The clerk at the location could not have cared less. No way to contact the store by phone. I will not return.
JAMES H
Sofias Flower
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Mendon, MA 01756
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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You ppl have got to be kidding me! originally I was suppose to have a $19.99 rental for this trip of 1 day with less than 200 lbs of cargo. and I got a $20.00 tr4uck when 4 $19 vehicles were there!! 13 emails from uhaul $147.00 charge on my daughters CC, on a $29 rental, auto $15.00 charge for 2 day's when that is not needed b/c my insurance covers me in your vehicle 100%. This was totally misleading as well as excessive. Although the vendor was nice and profession UHaul; screwed me as well as probably every single person you do business forever.. So, I am extremely pissed to say the least. If UHaul wants to straighten out this nightmare, I Will not offer my social media opinion across all platform in for the next 7 days as long as someone on your end explains how the hell this can happen to anyone.. You advertise a $29 rental per day (mine should have been $19) how does a $29 rental end up costing $148 for 15 miles 27 hours later. I can do as you wish here BUT if this in not correct I will the balance of my life WARNING ppl up front of this BULLSHIT, try me! Sincerely......
FRANCIS FThis location had the best most helpful customer service and I will return to them and refer them to anyone I know looking for a uhaul
NICOLE PNo problems with the location but the app seems to have an issue uploading photos. Possibly a tech malfunction on my end but other than that, it was a smooth experience. I would highly recommend this U-Haul location.
Flora BThe Location and staff are friendly and helpful However ... The door is clearly not shutting and has some defect . Lighting up the warning signal on the door was not shut and the door shakes on the highway. The app did not work. I did not want the extra 15 dollar charge that was added however the app would not move forward after hitting accept . I sent an email to customer service listed never received an email in return confirming this .
MARY H