The process was very easy and convenient, the lady at counter was very nice and helpful. I had to extend my rental time, at last minute, twice, and with a call, was fast and easy. Returning the truck was very easy too. Thank you
Paola P
American Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Mesa, AZ 85207
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Interior of truck could have used a cleaning. Same with all windows
Gregory WThe process was not easy. And when we arrived I rang the bell a few times and the lady on the other end was very rude. I tried explaining that the link we had wasn't working and she kept saying its done in the app. When I got on with usual rep the issue was the app was not working. Then when returning the truck the same last was very rude and I misunderstood the turning in the key and she just rudely took the key instead of just showing me politely how to return it. Moving is stressful enough with people we are paying for a service treating people so poorly.
Christopher LI had a much better experience with American storage, than I do going to the uhaul location/store. No one at the direct uhaul, smiles, or a pleasant greeting. I rented a pickup truck and when I went to pick it up, it was rented out for an hour, and they couldn't get ahold of the person to see if they would be back on time. Giving me $50 off the rental and making me drive further. I would have paid for almost 40 miles round trip. Cancelled the rental. I rent a lot from uhaul, so does my brother when he comes in from Alaska.
LINDA HDifficult to access due to construction. Self check in process took a half hour, which felt ridiculous. I requested a dolly but it was not in the truck when we picked it up.
Jessica B