Horrible talked through a camera wouldn’t answer horrible service
GAVIN G
Express Bags Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Miami, FL 33166
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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Excellent service
Emilys VExcellent customer service this location ! The best thanks
Maria C100% Excellent service and very reliable. The truck was clean, well maintained, and ready on time. The staff was professional and the entire rental process was smooth and efficient. As someone who rents trucks regularly for business, I highly recommend this location.
Dennis KHello, I experienced several issues with my rental reservation. Confirming the reservation took over 10 minutes because the app and live chat were not working, which required calling customer service. When I picked up the truck, the rented equipment was missing, so I had to call customer service again. I was told to pick up the equipment at another location and return it with the truck. At the equipment location, I was then told I had to return the equipment there instead, which caused additional delays, time lost from work, and forced me to transport dirty equipment in my light-colored personal car. Because of these issues, I lost about 1 hour and 30 minutes of my rental time. When I arrived at my apartment, I only had one hour left. I then discovered the drop-off address on my reservation was incorrect and not the one I selected. Returning the truck to that location would have caused me to lose my entire moving period. I am requesting this issue be reviewed and appropriate compensation provided.
Carolina Z