No one was there. Had to drop off in the key in UHaul nigh box, that was around 3:30pm.
David M
Express Bags Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Miami, FL 33166
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Customer Reviews
- 3.0 Average Customer Rating
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Online says it opens at 10am, no one got there until 10:40am. The phone number listed online is not in service so it’s impossible to get in touch with them. When the person showed up 40 min late he had me talk to someone on the phone to check out the truck I rented. Limited parking when you return the truck and if you double block a truck you’ll get fined. TERRIBLE PLACE
Marco BI don't usually write reviews, but this experience pushed me to. I want to start with the positive: the Fort Lauderdale location where I picked up was excellent. Unfortunately, I cannot remember the name of the employee who helped me, but they were fantastic, professional, and friendly, making the hookup as smooth and easy as possible. If this review were just about that location, it'd be five stars. The Miami drop-off was the complete opposite. As a business owner myself, I know what good customer service looks like, and almost nothing about this experience came close. The facility sits on a very narrow road in a confined, cramped area, and there wasn't enough room for me to back the trailer in. There's no signage and no designated spot to drop a trailer or contact anyone. A van was blocking the only space, and I ended up having to park on the road with my hazards on while I went looking for someone. While doing that, I was yelled at by someone not even a U-Haul employee for not parking in the right place, even though there was nowhere else to go without blocking the road. When I finally tracked down the employee in the office, I asked him to move the van so I'd have room. It turned out he didn't have a driver's license and couldn't move it, so I had to take the keys and move the van myself just to create space to drop off my own trailer. After that, he disappeared. I checked the trailer in myself with all the photos, and since I had no one to hand it to, I left the wiring extension (given to me in Fort Lauderdale) hanging on the door handle. I never saw him again. I typically hold U-Haul in high regard, which is exactly why this was so disappointing. The location is poorly suited for drop-offs, the service was unacceptable, and frankly, I would only suggest this location to my worst enemy.
Caleb PNot enough parking spaces at the moment of the return.
Eric GYo retiré el camión y apenas tenía 14 millas de combustible lo dejé con casi medio tanque espero eso se reconozca pague una factura de 153$ de gasolina
Yohelyn S