I made the reservation and no one was there that could help me the girl had to call the owner (Tony) and get his number and then had me call me on my cell phone so he could get my info. I brought it back 2 hours early with extra gas in it When I went in the next girl was beyond RUDE made me wait off to the side so she could wait on the line of people while the owner sat there and watched. When the line got down I got back in front of the counter and she told me again to go off to the side I explained I had to go she said she had to wait on other customers and if I would stop getting back in front of the counter she could get done. Then she said I could have left along time ago and she would have told me that if I didn't have an attitude if her. I was there for over 45 minutes for something she could do on the website from my reservation. I WILL NEVER USE THIS LOCATION AGAIN OR RECOMMEND IT AND I WILL MAKE SURE I TELL ANYONE WHO WILL LISTEN OF MY EXPERIENCEChristine M. V.
Lucky Stop #1
(U-Haul Neighborhood Dealer)
Michigan City, IN 46360
- Mon–Fri7 am–9 pm
- Sat–Sun7 am–5 pm
- 24 hour customer return
Services at this Location:
One-Way and In-Town® Rentals in Michigan City, IN 46360
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 3.5 Average Customer Rating
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The staff is outstanding, especially Heathertom L.
Good job. I took care of the equipment for you guys and was happy Too see it was well maintained. I feel Ike you guys jump up the miles tho lol! I drove a total of 15 minutes and had 21 miles.ANDRUE S.
I rented a uhaul yesterday to move, the process was unnecessarily long. The man had me go on my phone to do the process when he had it set up already on his computer and watched me struggle to find how to do the rental form. Once he noticed I couldn't get it, he finally told me to come back to the computer, which already had everything pulled up â€¦ Now once I have the uhaul I accidentally hit the bottom mirror backing up hitting a pole ( I have cameras I can pull it back up ). Anyways, so the movers can pull my couch out (I have a picture of only what I did). Once I make it back for my drop off time, I let the man know he starts to get loud with me until I told him I paid the $14 for coverage. I leave to get back to the car and a Blonde hair white women, with a little bit of weight on her proceeds to try to make it seem like I hit the front of the uhaul also, because the back of the mirror and the front bumper had the same white marks ?? I don't understand how I hit the front the car backing up ? Makes send to any of you ? Today, I received my receipt email, that stated I refused to tell what happened.. This is me once again admitting to what I did and what actually happened. I had 3 movers and cameras to back this evidence up. So all I'm a say is before y'all lie on somebody get y'all fucking story straight. I didn't refuse shit, y'all proceeded to be rude about the situation even after I told y'all.Deja C.
Took over 45 minutes to get paperwork done to get me the U-Haul. Employees were arguing. Never again from that place. The one employee told me I had to do the process on my phone because she didn't have her username and password to do it. I was forced to use my phone to request the U-Haul and then it wasn't working and finally the other lady who came in did it from their computer.andrew C.