This location was fine. I have two issues with U-Haul's way of doing business. I was in a holding pattern while a previous renter finished with the trailer I wanted to rent. It was due back at 2:30 PM. It would have been great if I were notified when it came in so I could pick it up. U-Haul does not have a way to do that. Disappointing for a large corporation that controlls the truck/trailer market. We renters don't have alternatives. So, I called at 2:30 to make sure the trailer had been returned and was available. I told them I was on the way. I arrived at 3:05 PM. My "appointment" was for 2:45. At 3:00 U-Haul sends me a text saying that since i'm 'late' by more than 15 minutes they may cancel the reservation. This despite my telling the rental location I am on the way! Second, although I was informed on which reture locations were open on which days (the closest was closed on Sunday). I was not told that the second-closest location closed at 2:30 PM. It was 80 miles away, and I got there at 2:40 PM, only to find it devoid of human presence. Then I see on the contract, in a tiny typeface, that I may be subject to a $20 "convenience fee" for dropping it off whitout being checked in. Sheesh. Gimme a break! How about some real communication, folks. It's a great invention you can participate in at no cost. Thankfully I was able to check in by phone. That is, after I drove away and down the highway. They had no cell phone service or internet.
CHRISTOPHER B
ABC Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Middlebury, VT 05753
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.5 Average Customer Rating
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THANK YOU FOR THE HELP WITH EVERYTHING GOT A 10/10 FOR ME
JUSTIN HBrad was phenomenal! He was patient and overly helpful from start to finish.
JOSEPH PBrad is a very competent and helpful agent. What a great rental experience!
Peter WI'd recommend a tongue jack for the employess - too heavy to lift
JAMES B