The service provider at the above location informed us that he couldn’t change anything like add my husband as a driver. I ask could he print out the location for drop off he couldn’t do that either, wasn’t very helpful. I call U-Haul customer service on the 443 number and the rep she was excellent and answered and resolved my concerns. If you going to use random locations the service providers need to be more flexible
Sheila T
Mail Express Service LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Middletown, DE 19709
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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U-HAUL Internet was not working and the field manager had to assist with picking up the 10” truck. After 1.5 hours of trying to pickup the truck, when I finally got the key to the truck , the truck battery was dead and again the field manager had to be notified and I was told that it would be another .5 hour before some could give me a jump therefore I asked a stranger in the parking lot if he could give me a jump. Finally I got the truck started, then it gets worst! Once I get on the road from DE to Virginia, I stopped to use the rest room and the truck wouldn’t start again. Once I got it started by my son who was following behind me, I stopped to purchase some jumping cables and it’s a good thing that I did because the battery died again. It was my first time renting from U-Haul and it was the worst experience of my life. Moving in its self is stressful and to have this issue with the truck added more stress. I’m am waiting to hear back from the field manager, Sharif, so I can get reimbursed for this stressful experience.
Tura MFriendly and helpful staff.
PERCYCHRISTOPHER TAgent behind the desk is very difficult to understand verbally. Was not helpful in explaining unexpected charges.
Kimberly BIt was a 2 hour delay because the app was not working properly , then after making several phone calls , the lock was jammed for the key causing more delayed phone calls. Then the steering on the truck was so loose and unsafe that I could not even maintain the posted speed.. It was a horrible unsafe experience and will never use this company again.
Kimberly M