When I was checking out the rental, the person added the insurance coverage that I had not chosen in the reservation process. Because I was in a rush, I did not notice that he had added that charge. I understand he showed me the subtotal for my approval but why do I even get to go through the reservation process and decline it if then he will override my choice? This feels like a sneaky practice.
LILY D
Mail Express Service LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Middletown, DE 19709
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.0 Average Customer Rating
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Counter employee seemed uninterested in being there and did Jo complete return till after I called 800 number and started to complain. Overall my experience with U-Haul was so subpar that it makes me question ever using the company again. I dealt with or spoke to multiple people and only truly received any assistance from 1 person. Everyone else treated me like I was bothering them.
BRYAN BIf someone has a question or questions that the U-Haul representatives have working phone lines to answer questions directly on the phone.
Arin WKeep the check in process personal. I was unable to complete the online check in due to poor internet connection - photos would not load and it would not allow me to continue without uploading at least one photo - that part of the experience sucked - everything else was good.
CHERYL LTake Apple Pay
FREDA G