My pick-up location was changed less than 12 hours before my scheduled pick-up. The new location was not open at the time of my scheduled pick-up, which I was not made aware of, so I had to check-in online/virtually which is a process I was not familiar with. On top of that, I had to call customer care because I was repeatedly told that my contract “didn’t meet the requirements” for self-service/mobile check-in. Then, we finally got the keys, and none of the moving equipment I rented was on the truck. When I contacted the location, I was told they do not have those items. If I had known this location didn’t have the equipment I needed (furniture pads, utility dolly, furniture dolly) - I would have planned differently, so it was incredibly frustrating that nobody told me this before I showed up to pick up my truck.
Jamie P
Mail Express Service LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Middletown, DE 19709
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- 3.5 Average Customer Rating
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How U-Haul Reviews WorkPlace was closed. Called the number and was told to just drop key in lock box.
Linda RThe service provider at the above location informed us that he couldn’t change anything like add my husband as a driver. I ask could he print out the location for drop off he couldn’t do that either, wasn’t very helpful. I call U-Haul customer service on the 443 number and the rep she was excellent and answered and resolved my concerns. If you going to use random locations the service providers need to be more flexible
Sheila TU-HAUL Internet was not working and the field manager had to assist with picking up the 10” truck. After 1.5 hours of trying to pickup the truck, when I finally got the key to the truck , the truck battery was dead and again the field manager had to be notified and I was told that it would be another .5 hour before some could give me a jump therefore I asked a stranger in the parking lot if he could give me a jump. Finally I got the truck started, then it gets worst! Once I get on the road from DE to Virginia, I stopped to use the rest room and the truck wouldn’t start again. Once I got it started by my son who was following behind me, I stopped to purchase some jumping cables and it’s a good thing that I did because the battery died again. It was my first time renting from U-Haul and it was the worst experience of my life. Moving in its self is stressful and to have this issue with the truck added more stress. I’m am waiting to hear back from the field manager, Sharif, so I can get reimbursed for this stressful experience.
Tura MFriendly and helpful staff.
PERCYCHRISTOPHER T