I had the worse experience at this location. I was charged a late fee drop off when I clearly returned the truck on time. And when they realized that they've made a mistake they reluctant to give my money back. DON'T EVER RENT A TRUCK AT THAT LOCATION!!!!Charly Bernard N.
Rock Bottom Road Service
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Middletown, NY 10941
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
- 1.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
The original location was scheduled to be in New Windsor NY. My appointment was at 1:00PM and when I showed up not only did they not have the vehicle but the guy at the desk was extraordinarily unhelpful. I don't know if he was new or what. All he could tell me if that they didn't have a vehicle for me regardless of my reservation. He then told me to call the main dispatch to see if they can find me a truck. Why in the world is that my responsibility? What is UHauls responsibility? So I did end up calling and the people found me a truck in Middletown 30 minutes away. So I ended up picking up the truck at 2:40ish instead of 1:00PM. Way too much added stress to an already stressful long distance move.stephen D.
Very rude service. Not helpful. They smoke in the building and put cigarettes in a bucket of water. Dirty blades in counter and they use a cracked laptop computer. I would rather walk 300 miles before ever going there. Warning these guys are not business men. I don't want this to be a reflection of uhual . Uhual is a great company. These guys should be ashamed of themselves. I hope uhual company never deals with them again. The lies and crookedness of these guys are shameful.Carol R.
Bob was a delightful person who stayed late till I arrived, managed to easily get the paperwork done and keys obtainedANSAR MOHAMED J.