First i went to u haul place in Humboldt Tn. There i did all my paper work and reserved a truck for June 1st at 8:30 am. U haul sent me a email saying u haul would contact me by phone by 6:00 Pm on May 31 to confirm and give me all the information i needed to pick up the truck. No one called!! I started calling u haul at 6:45 on may 31 and listented to your recorded message telling me how important my call was. I stayed on the phone for 30 minutes until someone answered and quickly told me i needed someone else and said she was connecting me directly. Again i had to listen (for 30 more min) to your recording. Finally someone answered and was very rude and told me none of what i had been told was true and that my pick up site which was 7 minutes from my home would open at 10:00 the next morning. I explained i had movers hired to be at my house at 8:30. She said im sorry but your pickup site is not a mobile site and i could not get the truck at 8:00. I explained that the owner at that site was on vacation and would not be there at 10:00 to get me the truck. Then your person said you will need to change pick up sites. Sending me now to a site 30 minutes from my home which now added to my mileage on the truck. She told me to be there at 8:00 and the truck would be ready. Guess what we get there at 7:50 and see a man sitting inside so we try to go in. The door is locked. I tap on door and tell him im there to get truck and he hollers back... truck aint ready we open at 8:30. Once again u haul has no idea what they are doing. At 8:30 i go in to get the truck and he has to do all the paper work again! So i finally get to my house at 9:30 and at least my movers did what they were suppose to do and showed up at 8:30. I had to pay two movers an hour for doing nothing because U haul doesn't know their job very well! The drop off was excellant. You talk a good game but you have no idea what your doing!! Satisfied?? Not in the least!! And yes i will tell everyone i can!Mary Jo B.
Moving Truck Rental in Milan, TN at Erics Rentals
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Milan, TN 38358
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 3.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
The younger worker is nice, however the "customer service" from the older man is appalling. Curt, unhelpful and rude.Grace C.
2 million dollars please!!!Kevin T.
I would love to know why my email and phone number are attached to a person named Amber Pinkley that I've NEVER heard of to begin with... I hope she got good service here, but seeing as I have no idea who see is or how my information is tied to her name one can only guess... get your administrative affairs on track people!?AMBER P.
Improve CommunicationSabrina A.
Location did not open at 8 as advertised. Owner did not know how to use the U Haul system, so I had to wait until his employees came to work at 8:30. They did not offer to walk around truck, help load the appliance dolly I rented, or offer any other supplies. When returning truck to same location, they were rude and acted as if I was bothering them because they had to put down their cell phone and work. I will rent a U Haul truck again if needed, but will definitely not rent from this location again.JASON D.
The process was nicely streamlined. I checked in, a person verified the mileage and condition of the truck, and we were on our way. Nice! Both employees were not wearing masks. Makes one a bit uncomfortable, but I did have a mask on.Gregory D.
I really like using uhaul but this past experience was horrible when I got my van it was dirty and the van was pretty banged up. When I got in it and started to drive the transmission had a slip in it. The furniture pads I ordered were not in there so I had to drive to Jackson to get them and it took me way out of my way.So over all this was a poor experience for me.MICHEAL M.
Nice truck , easy pick up locationBilly G.
Fast and great service. 10/10 would recommend.Colin P.
Overcharged for gas and mileage. Alignment and brakes on truck needed attention. Charged for safe move feature without being asked if wanted it.WILLIAM B.
Clean the windshield.Jamie L.
I did not authorized anyone to get a Uhaul in my name. It was too easy for them to rent a Uhaul without verification.Resheta C.
Overpaid per mile. I was supposed to pay .69/mile, instead was charged .99/mile. Staff wasn't friendly. Reduced hours, but wasn't notified until I picked up. Had to wait over an hour. Overall, not a good experience.Jeremiah G.
We changed from our original drop off location to this closer (to our home) location at the last minute and the transaction went very smooth!Roy A.
Nothing. Excellent serviceREGINA G.
Dropped truck of with the same amount of gas when we picked up the truck. We were charged extra for gas. The gentleman who check the truck in has no customer service skills at all.Jason H.
When I reserved the truck, I was made to believe the truck was going to be at Northgate Storage location in Jackson, TN. only to find out it was not. Instead, i had to drive another 20 miles or so to another location. Then, the next horrible experience was the verification process which took another 35 minutes or so. Overall, it was a bad experience. Management at Northgate Storage, Jackson, TN tried to assist which we greatly appreciated but there was only so much he could do. RECOMMEND you improve your customer service process as well as your verification procedure.ralph R.
I was charged a $25 cleaning fee.When i picked this truck up it had not been cleaned because it had just came in.I swept this truck out before returning.This is 2nd time this location has came up with bogus charges.i will never use this service again and will recommend people to steer clear of u haul and erics rentalsJohn B.
Maybe a cleaner desk/ reception areaDAVID R.
Staff very helpful and knowledgeable of information needed and about rental procedure.DAVID C.
I was billed $107 but my contract said my charge would be $94MARK A.
Be more knowledgeable about storage. We had a lot of questions that couldn't really be answered and as a result we weren't able to use our month of free storage. Cost us an extra $100. Great service though. Friendly and helpful.CAITLIN W.
Terrible experience.Xhangjun X.