They didn't have the reserved truck available at my appointment time, forcing me to pay more for a larger truck I didn't need and didn't reserve. Truck had a bunch of trash in the cabin, had extremely worn brakes (serious safety risk), and generally drove and sounded like it was moments away from breaking down. This location is run by the convenience store at the gas station at this address, so assisting U-Haul customers was clearly not a priority for them, nor something they really seemed all that well prepared to do. The truck did survive my rental period and at least the job got done at the end of the day.
Nigel H
Mill Creek Shell
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Mill Creek, WA 98012
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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Todo muy bien la atención y ubicación pero el equipo tenía mal olor, un poco de limpieza y listo lo demás excelente
William GThe representative made it tough because my wife had a reservation and he wouldn’t accommodate for it. Until I finally had to ask him to cancel it and start a new one for me. Even then he made it sound like he still couldn’t help
GENE PMachine felt like it was going to fall apart at any moment.
Stephanie RThe truck cabin floor was dirty and the bed filthy with bark and wood dust. I had to clean up someone else’s mess and pay $150 for the privilege of bringing it back much cleaner than was provided to me.
DONALD C