Nobody was at the location when we showed up and the windows were cracked and all covered with old newspapers. I would never choose this location... In fact, I chose another location and was changed to this location which was frustrating to begin with and very disappointing after the fact.
Michael K
Westend Automotive
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Mishawaka, IN 46544
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 2.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Pick up was weird.....it looked like an abandoned gas station with newspapers covering all the windows, and no one onsight. I was told i had to pick up the equipment myself because since covid, they were touchless.
David BGood afternoon we have removed the promissory note for the extra charges. We Apologize for any inconvenience and thank you for renting with us. SUZETTE TASHANNON ORTIZ <suzette411legal.pro@gmail.com> Thank you for your customer services and keeping our communities safe.
SUZETTE ONo one was there when we got there (during normal businesses hours), another person was also waiting, when I called no one answered. After a few minutes someone called me back and I said I need to drop off my trailer and they said just drop it and go. I didn’t know how to unhook so I had to call my brother in law to help.
REBECCA GI would leave 0 stars if I could. I have never had issues with U-haul but this location was horrible. I set a reservation early just to get there at the reserved time to no keys in the truck. Finally after getting on the phone with a u-haul rep after a 23 min wait they said they could find another location for me or reschedule the reservation. Then the guy connected to the site started to call me as well on the other line just to say he would bring the keys in 15mins because he didn’t know I had a reservation but it took him 30mins to get to me. After getting the keys, I went a total of 8 miles and refueled, just to be charged $47 extra dollars for fuel which is completely incorrect since i returned it with the same fuel as my start photo. Now i’m wasting time on the phone with customer service trying to dispute it. Save yourself the headache and please just stay away from this location.
aaliyah t