Everything because: This whole reservation went south, pick up availability after I reserved was a night mare as I requested a local pickup. We're forced to go out out to mojave or bakersfield to get a 10 ft when I requested a 15 ft. Had to move the date ahead to Thursday causing us disabled women to have to do heavy lifting on our own as our help was available Sat morning . We're offered only a 10' then couldn't get that as it wasn't a live agent location, had no codes for truck pickup, spent 2 hrs trying to get a code after all the phone and online attempts . Ended up with a 15 but also had to pay another month's storage because we older women with disabilities couldn't load up the heavier things....or stack to top. THIS WHOLE DAMN EXPERIENCE WAS A NIGHTMARE AND THE TWO WOMEM ONE BEING NAMED MYRA WAS A DISASTER. I reserved like 2 or 3 weeks in advance around help availability to be able to get everything moved out to visalia and didn't get it all done because they told myself and another person that the people MOVING IN LOCALLY HAD PRIORITY in getting the local trucks first.! RIDICULOUS
Zoila P
Freeway Smog & Auto Repair LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Mojave, CA 93501
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Customer Reviews
- 5.0 Average Customer Rating
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Great people. Very helpful.
Donna HThe inside of the trucks floor was dirty, the office so e was in the back of a mechanic shop that we had to step over equipment to get to, the lady at the desk was extremely rude. I was charged a cleaning fee even though no one sat in the passenger seat and the floor was dirty when I got the truck
JACYLYN SThe people at this drop off location were very friendly and helpful. They were wonderful. 🙂
ROY UAfter using the vehicle for a couple of hours to move goods in cardboard boxes from my home to a storage unit 2 miles away, I was charged a $50 "cleaning" fee. Of course I have filed a dispute. The advertising on the side of the truck, which says "$19.95 a day" is intended to mislead and is very successful at its intended purpose. I was charged more than $100. Avoid.
John S