The person at this location is perfectly fine just doing his job. I'm sure the project manager of Polk County is probably a nice guy. But his Judgment on a person based on a prepaid card shouldn't be so Judgmental. And sure shit shouldn't have bad feelings about a person and state it via speaker phone not knowing the customer could hear it.BALDEMAR R.
Moving Truck Rental in Monmouth, OR at Monmouth Mini Storage
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Monmouth, OR 97361
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 3.0 Average Customer Rating
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Customer service was very unaccommodating.R. Craig S.
Your services are Much too expensive and you chisel people for ridiculous charges, -Pete Wallace 503-930-0972pete W.
I wouldn't recommend this location to ANYONE! I got charged $80 for an intown truck for $19.99. she could barely explain. When I swept it out, like you are supposed to, I found some one else's car keys!! so the location obviously don't clean their trucks properly. I worked for uhaul for 2 years in Idaho, and this just blew my mind. Use a different location if you can.kristopher H.
Truck was on empty, no gas. I had to fill it and returned yruck with half a tank and got charged for miles. UHAUL SUCKS!!!!!!!!jeffrey L.
Was not knowledgeable, drove trailer to drop off and was told it was a miracle I made it because chains were applied/not applied correctly. Cheney advised that I'm lucky to be alive.Lisa H.
The clerk was not wearing a mask. He told me to drop the key in the slot when I got back. The truck was still not checked back in 24 hours later. I have no idea what I was charged.todd B.
When I dropped off, the person who did uhaul rentals was out. The person covering was very friendly but didn't know details about procedure.MICHELLE C K.
It took less than 15 minutes to drop the trailer off and be inspected. Great service!paul B.
The mobile check-in has a flaw. You need to add a note that when an additional contact is added, they need to answer a phone call from u-haul to verify. It's not abundantly clear and very frustrating to enter number after number and have it reject your entry even though you know it's a valid number. I ended up having to call customer service and it took them quite a while to straighten it out - also - that is when I found out they had to call the number vs. just have it on record.Jason L.
Clean outside and inside of vehicle. Don't add on unnecessary charges like environmental fee and license recovery fees. It should also have unlimited mileage.Sheryl T.
Arrived before they opened and they were still very helpful.Chris C.
The drop off site was closed on Sunday when I dropped it off late morning. I thought U-Haul was open 7 days a week. I was nervous about leaving it there with nobody there to check it in. I took pictures to verify the trailer arrived there in case there were complications. But as I was leaving, Steve, the dealer came out and said he would check it in on Monday, today, and I see that he did. So all is well. He said if I had issues about the equipment I should call UHaul. Very tiring to call UHaul with long waits, enless canned messages, and rare chance to actually talk with a live person after terribly long waits. Hope my description of the trailer dolly here is sufficient. Bottom line, UHaul dollys got me from Texas to Oregon, and I am grateful. Couldn't have done it without this service. So, thanks.renee S.
Closed too early... and no one answered the phone.Adela O.
Fix your App so we can use the truck share properly. The work around is to open it on a website and that usually works.Jay V.
I rented a utility dolly but the guy had no dollys. He handed me the wrong keys for truck. Then he did not go over the truck at all with me for damages. No customer service per say other than check me in and hand me keys. He closed early for lunch so I put keys in the slot but he came to the door and did not offer a receipt or anything and basically said I would see charges when he charged my bank card. Poor service from what I'm use tooDebrah F.
Great location and staff to work with.Mark L.
The agent said just to leave the dolly in in the yard after unloading my car. He did not come out and inspect the equipment nor for that matter come outside at all. The yard was not visible from the office. I returned the equipment on a Wednesday and did not receive a receipt for return of the equipment until I called corporate on the following Monday.Darla W.
I use the share app, so all I needed to do was show my phone to pick up the key. Uhaul has greatly improved their app and no real drama. might be a bit of a wait but usually no more than 2-4 minutes.Jay V.
I have rented lots of u-hauls all over the country but this is the worst place I have ever been to and will warn any one that will listen on all my social media accounts!wayne C.
First of all uhaul should never have sent me to a place that has extremely limited packing supplies. When I called to rent the truck I called a Salem office. I told them I needed supplies. People that are moving are usually on a schedule and don't want to drive to several locations to get supplies. Aren't you in the business to make money??? Why would you do that to a customer. And we have to examine the truck and take pictures of damages? And you want me to rate you? Apparently you do not care about your customers.David S.
The website mobile feature did not work on multiple occasions, causing some extreme complications as I needed to pick up the truck when the office was closed. I selected the 24/7 pick up (and had emails confirming such) and it did not get communicated to the office. I spent forever on the phone with uhaul and they could do nothing (but give me a difficult/impossible to redeem $50 credit) And then when it was finally set up to do the mobile pick up, the next day, the mobile interface didn't function. I had to resort to going into the office, which I made are was open while I was picking and drop off. Even the people in the office couldn't get the mobile feature to run on an iPhone 6. I strongly so not recommend using the mobile afterhours features (at this location or anywhere).Melissa N.
Make the turn arround time for a app shorter or let clients know about how long till their photo is approved. I waited about 10 min.Megan H.
Even though this office said closed from 12:00 to 1:00 for lunch, the worker let me pick up my truck anyway, during his lunch. He was very polite and accomodating. Thank you!MARY W.
why am I being charged twice the amount againnatalie N.