Get the system working better. I tried doing mobile pick up but my order kept being changed. It was very aggravating. So I called 1 800 # and wsited 5 min the got hung up on. Called again got helped and some things explained. Went in to pick up and my order was not in the system. The associate told me to call next time. Really and truly people make the difference. I got the keys but picked up later around 4. Frogs Pawn told me open location drop off and 4:30 time. I got a call after 1 the next day telling me I was late. I looked at my online info it said 4:30. The lady tells me she will send me another receipt. I told we have not unloaded it yet I can't return it sooner. She said she would fix it. A few hours later I got charged extra. So not too thrilled with the confusions and miriad texts and emails and the pushy phone call. Made this move that much more stressful. Also the truck ride was really rough. It sounded like the steps scraped whenever I went over bumps. We bounced so much I felt like I had whiplash. This cost me over $300 and I literally got the biggest truck when all I needed was a small one. I will definitely rethink this kind of move again.
CATHERYN J
Frogs Pawn Shop
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Monroe, GA 30655
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Customer Reviews
- 4.5 Average Customer Rating
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This UHaul location is very convenient at corner lot of Vine St and S Broad St. Mr Bo assisted me with check In and Out of the 20ft truck. He was very kind, knowledgeable and very courteous. The whole process was very quick. I definitely recommend this location for renting a truck on your next move!
LoAn DFirst class service from the friendly folks at Frog’s - extremely neat and tidy location - much appreciated and highly recommended!
JOSEF MMy original reservation was for a smaller truck at another location in town it was past opening time yet the office had a closed sign in the window and the 15 foot truck was not available anymore. The representatives I spoke to over the phone were very helpful but this all caused over an hour of our time and we ended up unloading our items in the rain when we otherwise would have beat the storm.
Bobbie KMy card get charged twice for the same location which I’m not supposed to get charged now they want me to call the headquarters to dispute the charges. The first charge I called nothing get resolved I’m going to get my bank involved to get my money back.
LOUIS J