Have a smoother telephone access process. Provide more detailed instructions. Provide all instructions simultaneously rather than serially. The delay in sending the second link made the process more onerous. Have a more honest system, one that can correct errors at check in. The path to the key access point was not properly cleared. I am an older person with slight mobility issues and balance issues. I had to walk on frozen snow to get to the key. It felt treacherous. It was also cold and I spent extra time in the cold to take the required pictures and the link didn’t work. So I spent more time in the cold trying to get it right. In that difficulty, made an error in the amount of gas provided. I filled the tank to match the actual amount. I shared the picture but it made no difference. The customer service rep was exacting and uncaring, though polite. It was the most unpleasant experience I’ve ever had with U-Haul. I’ll never do business with this agent again and I’ll not do it in winter. This was too hard both in circumstance and in customer treatment. Additionally, the truck cab could have been cleaner and the air fresher. Really a bad experience. The truck worked well and satisfied my needs.
Althea S
Transport Service Direct Montclair
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Montclair, NJ 07042
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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The facility is very conveniently located, though the lack of signage makes it a little difficult to identify. Communication with the manager was good and instructions were clear. Equipment was well maintained. I would rent from this location again and would recommend it to a friend.
Sharif AI saw online there were bad reviews of this location and I'm happy I ignored them. Although there is no physical office, someone called me right before my pickup time to help me with checkout and from there everything went very smoothly! Would use again if I needed a U-Haul
Eden HThe van we rented was giving us a warning that the right front tire was low on air. It’s my feeling that such warning should be addressed and put right before the equipment is leased to customers.
carlos vConnections with the owner and contact were exceptional. There was an initial concern about my order, but he fixed it and guided me through securing the rental seamlessly. Thank you for such professional and exceptional service.
TIHESHA J