Business looked like a Uhaul Junkyard. The grass was knee high. Access to get to drop box was poor and area was a cluttered hazard at best.madison M.
Moving Truck Rental in Montgomery, AL at Terrys Used Auto Sales
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Montgomery, AL 36110
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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This place should not be called a dealer of Uhaul because you say your name is Terry's Used Auto Sales, when No Vehicles are running or for sale! The yard was scary because the yard has not been mowed in decades with bushes as tall as I was. I was very afraid to go knock on the door because I didn't know if dogs were going to come and bite me. Clean this Junk up in order to be called and affiliated with the name Uhaul !!!!!!!!!!Angie R.
Due to space unavailability, my drop off was re-routed to a different location. The location I was re-routed to was a junk yard which "technically" was closed but there so happened to be someone just leaving that was able to accept my return.Lynnette D.
This place is a dump. We called on Saturday at 3 :05 PM no answer we then called the main number and was told to deliver the truck to that location and put the keys in the drop box. The driveway was blocked so we parked it in Kysers parking area with the other U Haul trucks walked thru the foot tall weeds and put the keys in the drop box. This was Saturday evening about 4:15 PM I suggest you eliminate this location. There is an excellent location several miles away.JOHN H.
The truck with the tow for the car was ready when we arrived. Terry was a great help getting the car on the tow; he was very personable.Michael J.
We were given trouble when we went to drop off the trailer to this location. Should have gone smoothly and quickly, but was far from it. Will never deal with this location again for anything.Victoria R.
There is nothing I can recommendWillie T.
The place was very run down, the cieling was falling apart and had objects coming through it. There were bugs/fleas all in the place and it had trash all around his desk and on the floor. The man was rude and would roll his eyes and stare my husband down. He also would make snide remarks the whole time, that we're inappropriate.Kandi W.
Friendly and helpfulJAMES T.
Took too long. Truck smelled like cigarettes. Location very dirty and disorganized.Dhamaratna T.
Very unorganized. Had to wait an extra hour behind my reservation which set me back with getting to my location on time. Would never come back to this location.Amber B.
Terry was great. Best customer service in all my UHaul experiences.Richard M.
Owner had not checked his computer and did not know I had made a reservation. Numerous cars had to be moved to get the trailer I reserved into a position where it could be attached to my vehicle. The office was a wreck with old furniture and junk piled up everywhere.Cathryn B.
This location was one of the nastiest places I've ever been. It is infested with fleas and other bugs. I reserved a 10' truck with a tow dolly special for pickup truck. I entered all my information online days before going to get the equipment. I had an appointment for 5pm When I got there the person that does the Uhaul was gone on a personal errand so I had to wait till he returned. All the information that I put in online was gone so I had to watch the guy type it in painfully slow only to find out in the end that he didn't have the right tow dolly nor did he know that there was another type of dolly. Why did Uhaul call me and send me there for the specific type of tow dolly? This was not only a colossal waist of my time but we had to cancel our trip and activities we had planned. This was my first experience with UHaul and hopefully my last. What a horrible experience.Lee B.
Great customer service!Tara S.
The guy is a hoarder! Shop was an absolute mess. Junk strewn every where!CLAYTON T.
Employee there was very accommodating, even staying a bit later then his normal shift to aid me in my return. Very polite and it was a pleasure bringing my business there.Jamie S.
This location is a house that has been converted into a used car lot. Cleanliness and Uhaul rental seem to be afterthoughts. Not very efficient on the computer. Process felt like it took a lot longer than it should. Truck was clean and ready to go though.Erik P.
The owner was very rude and I wouldnt recommend anyone to this location for pick up or drop off. He also has cats all over the place and his office is disgustingCHALESTAR H.
Location was very messy and unprofessional.Courtney S.
Very helpful, friendly but professional. Easy experience!!Audra P.
Clean it up.RACHEL B.
All ok.JOE A.
Had to wait on paperwork from Terrys Used Auto Sales. Truck was transferred to a closer location for me to pick up which was wonderful but he had not prepared paper work so there was a long wait getting everything complete which should have already been done by Terrys Used Auto Sales. I received apology after apology from Eastdale Store (where I picked up truck) but never from Terrys. He got paid for the truck and he was responsible for the paperwork.FLAKE O.
This was not the place that I was promised to pick truck up from.I reserved the truck at a place that was one quarter of a mile from my house,the place I picked the truck up from was eight miles from my home.Ronnie L.