He was not friendly, frustrated with me, and there was communication issues It wasn’t clear where I was to drop off and my emails did not go through. However I will say I was very well taken care of by the U-Haul customer service representatives I spoke with after
COLIN W
ENE Auto Vente Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Montreal, QC H4K1M7
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Customer Reviews
- 2.5 Average Customer Rating
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Make efforts to give people option to use French. For example, i clicked on French version of this survey, but I still have questions in English
Brice STook me 90 mins to pick up the truck. The owner of the franchise didn't update the available pick up option which lead to confusion between uHaul and franchise owner. Mobile pick up was not available however owner was under the assumption I am supposed to complete mobile check in.
Yanneck PI'm a women and the guy yell at me as I'm his daughter almost hit me just because I reserved a van and he didn't want to give the key argued that he star to work at 10:00 and was there since 8:45. And now, he charges 194$more than I already paid yesterday. Another client defended me from him, and 2 more clients had the same problem. He was verbal and aggressive.
KAREN CLa personne qui m’a données clés était extrêmement désagréable, j’ai rarement vu quelqu’un d’aussi peu commercial. De plus, la porte côté conducteur de mon truck ne pouvait pas s’ouvrir avec la clé. Je devais ouvrir la porte côté passager et ouvrir manuellement la porte côté conducteur. Puis, il avait du plâtre ou quelques chose de ce style dans le coffre. Une poussière blanche. Sinon, le point positif, UHaul m’a permis de réaliser mon déménagement malgré tout Merci
Quentin D