They did not put the Dolly inside the truck, and they were closed at this time. So I left with the dolly that I already paid.
Karim H
ENE Auto Vente Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Montreal, QC H4K1M7
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Customer Reviews
- 2.5 Average Customer Rating
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It would be good to know where the keys are located. This is not clearly stated during the check in process. Seeing as the van was parked in an alley, not in close proximity to an obvious u-haul location, we spent a lot of time looking for the "black box by the door" and it was nowhere near the car door. It turned out it was in a black box by the door of a mechanic's business. This wasted time of course, we had to restart a few times because of accidentally pressing back and it took us out of the page entirely.. we also didn't know in advance that at the checkout we'd be expected to take photos with different views. Usually when renting a vehicle we give the odometer and the keys. We did take a photo of the odometer, and then returned the keys and started checking out... to find out we needed to take more photos. This also took extra time and caused some stress. This process should be outlined in advance because there is no one from u-haul doing this work - we are effectively doing the work that usually a company employee would do. We should be given a discount for doing self-service at this point. An older person would never be able to manage this on their own.
Ewa GI couldn't be more angry and disappointed at U-Haul De Saint-Jacques-déménagement Et Entreposage located at 7350 Bd de Sainte-Anne de Bellevue, Montréal, QC H4B 1T4. Although I had reserved a 10 foot truck almost a month ahead, a few days before June 1st, my moving date, the people at this center called me asking me to cancel my reservation as they cannot offer me a truck regardless of the reservation being confirmed a few weeks before, but I refused to do so as they could not offer me any replacements on the same day morning. After getting to the center at 7 AM on June 1st, two other families and I founded out that the center has not activated the "after hours access" for us to pick up the truck. So after calling the customer service, I was redirected to another center at North of the Montreal around half an hour away and a 20 foot truck was my only option. Due to the second center being located at the utmost northern part of the city while I moved to a southern neighborhood, this increased my mileage drastically. Also, a 10 foot truck was enough for me. So, with the increase of the mileage and a big truck which was almost empty while moving, I request U-Haul for a partial reimbursement of the money I paid due the center of Saint Jacque's unbelievably bad management of their customers.
Hamoon HRien
YOUSSEF SThe truck I ordered online wasn't available. I had to wait about an hour to sort things out and take another truck.
BAKER A