The equipment was in fair condition. That just wasn't an option above.
Frank I
Custom Home Improvements
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Moody, AL 35004
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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The drop off location was literally a gravel lot with no business identification and a small U-Haul paper sign at the far entrance. It was completely self service on the app to check the truck back in; the app restarted numerous times during the process taking up a lot of time. No personnel to speak of was there. One gentleman working in the back of the open lot walked over to see if we needed help after I was finished; probably due to the fact it was taking so long with the app resetting numerous times during the process and not saving the steps already completed. Also, this particular truck was really aged and not in great condition. The truck had a definite exhaust problem. On the ride from Muscle Shoals, the truck barely maintained 40 mph on a 65 mph highway on a significant upward grade. Front tires severely out of balance and the steering wheel shook constantly during the trip. And one final note, the gas cap is not even connected to the truck on the extension and fell to the ground during fill up. And, the gas tank took so long to fill up and kept shutting off the pump around 20 times when operating the pump very slowly on the fill. You should really consider retiring this particular truck; or at least get it fixed.
John SMy complaint is that 24 hours before pick up I was notified my location and truck size had changed. Location was 30 minutes each way from where I needed to use the truck. I had no choice but to take it because the move was already planned.
Larry MMany people are already aware you have to be careful with U-Haul cause whatever way that they can scam you with, they will do it. Of course, they hope and pray you don’t call so they can get that extra money when you dispute something but it’s pretty pathetic how they operate and how they treat their distributors. Hopefully one day there will be an honest company that does the same type of work.
Kevin KThis is for UHAUL Corporate office administrators: “Mileage costs” are outrageous! Will NOT rent from UHAUL again! UHAUL, Moody, AL offered great service! They deserve recognition for outstanding service. Again, I will NOT rent a UHAUL again due to “Mlieage costs”!
Michael V