The individual asked about how many miles we would drive and did NOT say anything that we would be charged for going over .97 tenths of a mile. It’s not worth trying to dispute this but would never go back to this location again.
REBECCA A
CARS Bike Shop
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Mounds View, MN 55112
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- 4.0 Average Customer Rating
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I was originally assigned this drop-off location, but I was notified that I needed to drop off at another location. Okay, fine. I show up at the other location at the correct time and was turned away because of lack of space. That location then directed me back to this location. This location was not open and there were no instructions for drop off. I tried calling the number for this location, but the mailbox was full and not accepting any messages. I tried calling the previous location, but they did not answer. The app wouldn't let me return the vehicle at this location because it wasn't the one I was assigned to drop off at. I finally got ahold of someone who managed to change the drop off location in the system so I could actually process the return. I had a great experience at pick-up and no issues at all with the trailer, but the drop-off situation ruined my whole experience. So frustrating!
JESSICA STook over an hour on U-Haul website to actually rent trailer.didnt like being charged 2 days for one day rental and the guy at drop site not friendly
MARK JQuit spamming me with unnecessary emails!!! I understand a couple, but not a couple dozen
MICHAEL SHi, not sure it will help anyone, but the last 2 times I rented a U-Haul truck, the drop off location was moved from the drop-off I had pick. That just happened to put me over on miles . In the final statement I was charged $20 for going over on miles. Both times my drop-off location was moved by U-Haul, both times charged me $20 on my final statement. Hope this helps.😁
DEAN A