I was hooking up a trailer and the site manager was too busy to assist with backing up to the hitch. Since this is all really new equipment, the user should be made aware of the fact that they may need to bring assistance to attach the trailer -or- the site manager should assist with the attachment. Both the truck and the trailer are always going to be new to the renter, so to avoid lengthy delays exiting the lot or damage to the equipment, it would be wise to recommend assistance. Also, the site manager was multi-tasking, addressing uhaul and regular convenience store patrons at the counter, he was bouncing back-and-forth between people mid-conversation. He did not seem to have full attention on any one task...but partial attention on many. I was never fully sure that everything that should be covered was covered as I left.
Paul K
Mt Airy Exxon
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Mount Airy, MD 21771
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Services at Other U-Haul Locations
Customer Reviews
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Verified Customer Reviews
Every review is tied to a real U-Haul reservation or contract.
How U-Haul Reviews WorkMobile app didn't work. The cost quoted on line different than actual costs. This borders on false advertising. If I had more time, I'd argue the costs charged. Sadly, lack of time & energy enables companies to over charge consumer. In the end, was able to move things from my home to storage. I am satisfied - not delighted
Darby SThey didn't offer electric hookup products in case the trailer didn't match the vehicle. An extension connection was necessary and not available at that location.
Keith LCheck in and check out process was terrible. Slow and confusing and when I returned their system was down so I had to either check myself back in or pay a $25 fine per “company policy.” I wound not rent from here again.
Chris TTruck was not ready at the pickup time. Appliance dolly was not available. This should be refunded!
John M