I believe there was a miss communication about miles I asked for 30 extra and got 300LUKE G.
Moving Truck Rental in Mount Carroll, IL at Sisler Construction Inc
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Mount Carroll, IL 61053
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 5.0 Average Customer Rating
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They accommodated me very well with patients and professionalism! Thank youRUSS H.
Extremely dissatisfied with the experience we had at this location. After being told that our "Guaranteed 15' Uhaul' was not available at our scheduled time and location, we had to drive an hour and a half to this location in Mount Carroll, IL. Before leaving to take the trip there, I spoke with Josh, who ensured us that he will have a Uhaul truck and trailer ready for us at 2 pm for us to pick up. He understood that we were driving from out of town and requested to have us call him when close because he is a contractor and may be at a different site. We called him 20 minutes prior to arrival...no answer. We arrived on site and no one was here and we still did not hear from him. After an hour of waiting and attempting to contact various people from Uhaul, I was able to get ahold of Kyle, the regional Manager. He was very apologetic and understood our frustration. He offered various options for us however none that could result in us having a Uhaul on the day that was promised to us by Uhaul. Although he was located an hour away, he dropped what he was doing and began to drive to the location in mount caroll to assist us. About 10-15 minutes into the drive he called back and told us he spoke with josh and that josh and his wife were now on their way to the Uhaul site and would be able to meet us in 10 to 15 minutes. Josh did not arrive to the site for another 45 minutes. All in all this was just one part of our day and experience with Uhaul.Alyssa V.