I had reserved a truck. When I went in to pick up the truck they had tge truck. However, the lady in duty had no clue how to do a rental. She apologized and said she was not trained on how to do a rental. I explained that I had a reservation, showed her the reservation number and explained that she needed to find someone who knew.I had a moving crew ready to move and I needed the truck that day. She eventually found the keys and asked me to see if they started the truck in which they did. She said I could have the truck. I asked her if she needed me to do any paperwork or if she wanted to make a copy of my ID. Then she was like 'oh yes'. So she took a picture of my ID and I gave her my address and phone number. I also made her aware that the gas tank was under empty before I took the truck. Later the Uhaul place called me and got my information by phone. I was also overcharged. I think the store charged me and the Uhaul place charged me.
Kathy K.
Joy Food Mart
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Mount Crawford, VA 22841
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Customer Reviews
- 3.0 Average Customer Rating
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Parking is limited
Cindy B.The store clerk knew nothing about the process for checking in a u-haul. Made me uneasy dropping off equipment.
Thomas T.The person renting the U-Haul could be more involved in the process. Instead of just saying “reserve on phone†over and over
Gregory P.Personnel should know the procedures for rental returns.
Millie A.