Very helpful and understanding. Arranged the U-Haul service call to repair the loading ramp problem. Sympathetic to the inconvenience caused by the equipment malfunction.
Brian W
Viking Hardware Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Mount Horeb, WI 53572
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Customer Reviews
- 4.0 Average Customer Rating
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I have gotten multiple emails about this rental because your customer gave you my address instead of her own. Please work with your IT department to implement a process to make sure customers' personal information is not being shared with strangers.
Rachel LGreat service. I would rent from the location again.
MAX WStaff was patient with me and worked with me to find the right product.
Erick MAC was not working in the unit so it was like a sweat box the entire 4 hour trip. My wife and I dropped off the unit late and made sure the back was clean. We left 4 bags of garbage in their dumpster and they called the police on the next day to come pick it up after giving them $300 or they were going to try to charge me for a dumpster dump. Some customer service. I should have called the police on them after the inhumane treatment they gave me with no AC. I will never be back to this location again and I will never use a U-Haul again and will tell very many people about my experience. Hopefully that was all worth it for you over 4 bags of garbage in your precious dumpster. Store should cut labor to meet their costs instead of threatening their customers of 41 years since their employees have so much time on their hands to search dumpsters and threaten customers!🤬
Todd F