The truck was clean, but the front end had mechanical issues that required me to call a service truck. They determined it wasn’t roadworthy for my 800-mile trip. This caused a full-day delay, because by the time the service technician arrived, all nearby locations were closed and I couldn’t get a replacement truck until the next day.
BROOKE B
Burnouts Classics And Collison LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Mount Pleasant, MI 48858
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Truck cab and the back were both dirty, and the front end of the truck has issues returned it early didn't even try and do a second trip. Average rating because I’ve never used U-Haul before and have nothing to compare it too.
Caleb WBurnouts went above and beyond to help me. When I arrived they had no idea about my rental, thank god they had a truck. The owner was great. He made phone calls, got on the computer and got me all taken care of. It took about 45 min but the gentleman didn't skip a beat, he just provided excellent customer service and made sure I was happy and got the truck I reserved. So kudos and thank you to him and Burnouts. It could have been a disaster but because of him it was successful. I just wish I knew his name.
Roseann SMy situation required after hours return of the trailer I rented. The online return procedure was straight forward aside from providing photographs of the rented equipment. Each time I attempted to click on the apps feature to open my phone's camera and upload a photo, nothing happened. Incidentally, the same thing occurred during the pre-rental prior to picking up the trailer. I was unable to upload photos of my driver license. Aside from this, the rental experience was excellent. Each staff member I spoke with via phone, or in person was courteous and helpful.
ANDREW J