Asked if fees would be adjusted if mileage was less than anticipated, along with use. He nodded yes, while dismissing my question. Returned 2.5 hours early. $10 adjustment. Realizing a little too late that U-Haul is a scam.
KATHRYN B
Ayras Liquor 2121
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Mount Pleasant, WI 53405
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Customer Reviews
- 3.0 Average Customer Rating
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The employee was extremely rude and not helpful at all. It took me 40 min to return the truck because all he kept telling me was to scan the bar code, that was really a qr code. The process on the app was not easy to use, especially without being able to get my questions answered. Won't ever use this location again.
RAE BThe truck i ended up with was trash. Leaked everywhere. Stuff in the back got soaked. I even was getting wet while driving the stupid thing. Which dont get me started on that!! Daaaamn!!! Felt like this thing was going to blow up!! Wouldnt switch gears until it was at 4 to 5k RPMS!!! WTF. I didnt feel like wasting time to swtich trucks, not the that the others looked any better. LMAO!! And at 99 F#cking cents a mile. I wouldnt go to another uhaul unless i saw a new truck sitting in the lot. Maintenance on their equipment seems to be non-existent.
ANDRES MI couldn't understand what the person behind the counter was saying and he got frustrated. I was told on the phone that I could just take the truck back to this location and drop the key in the box because it was after hours. But it wasn't after hours, and the guy at the store gave me a hard time about just trying to drop the key off. This whole Uhaul experience was bad. Poor customer service with people who don't know what they're doing and total apathy.
Darin BThis was just a drop off place in a liquor store parking lot.
BRIGIT C