It was an easy dropoff but unusual. Person stayed behind desk until we left. No inspection of vehicle while we were there.KATHI A.
Moving Truck Rental in Mount Vernon, WA at Mt Vernon Self Storage
(U-Haul Neighborhood Dealer)
Mount Vernon, WA 98273
(***at lunch from 1 to 2pm daily***)
Services at this Location:
- Mon-Fri: 8:30 am - 5:30 pm
- Sat: 9 am - 5 pm
- Sun: 10:30 am - 5 pm
- 24 hour customer return
One-Way and In-Town Local Rentals in Mount Vernon, WA 98273
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 4.0 Average Customer Rating
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Karen and other staff are always friendly and helpful - by far my favorite place to visit!!LISA N.
The staff was great and very helpful.DOUGLAS EMERSON S.
The only thing I was upset with is in order to get any moving items such as a truck or car dolly I had to travel to different locations and bonus if you don't know much about a state that your in you have to travel to town unknown to you and out of your way...... that's ridiculousVictoria D.
I rented the vehicle for a duration of 4 hours, and less than 150 miles and the total charge was $144. An eye opening price for such a short rental period.SUNNY B.
Team was great! Courteous and helpful even with the system down, no delays and were helpful with return date discrepancy! Thank you! DWDavId W.
How refreshing to have someone set up a storage unit, who is VERY organized in helping you do the necessary paperwork, saving you time, and a real people person!Joanne A.
For starters I'll say that I'm a 61-year old woman, and I like people. I try to make retail interactions positive because I know it's hard work for people in retail. I've never experienced such a negative service interaction - anywhere. Three people worked there. * None was masked. They had no answer for why not, though it's a state mandate. I was pleasant with them anyway, just kept my distance. * No one could explain the rental pricing - they shrugged and said it all came from the corporate site. * After they had done the paperwork (I signed in online, but it took them an additional 15 minutes) and handed me my keys they told me I needed to move my car to a gas station or have someone come and pick it up. When I explained that I had no one to pick it up and I was unwilling to leave my car at another business, they were insistent and surly, and continued until I just said flat out that I wasn't going to move my car. * When I arrived at the truck it had a large thick cardboard 5' sign on the dash. There was no reasonable place to put it in the truck without impacting use. At this point I didn't want to talk to the people inside again, and I put the sign on the ground. * I heard a loud slam against the side of the truck and looked up to see an angry man yelling at me. He insisted that I take the sign. I said I had rented the truck, not the sign, and left the lot with the car. * As I left I looked over and saw this man filming me with his phone. Altogether it was a creepy and upsetting experience. I strongly recommend avoiding this location of U-Haul.Dana G.
First of all, have the person who checks you in wear a mask. She was making me very nervous because she didn't look well and she kept laughing with NO mask. Secondly, check the tires before a new customer takes it out, I had a tire blow on busy 405 and it could have seriously hurt or killed someone!!!!!!! I did not run anything over or hit anything, The roadside assistant said it was the second worst tire he has ever seen. And pride yourself on having safe equipment??????MARY ANN U.
Not sureDebora J.
First entirely positive experience I've had with U-Haul in months! Friendly, helpful staff - no issues with pick up or drop off... yay!!Alex N.
This location was fine but uhaul itself is a horrible company. They promise you things then refuse to honor their own promise of service.CINDY MARIE T.
Not a thing!TERI M.
You guys are super niceRandall S.
I highly recommend this branch! The staff are amazing! Very knowledgeable and skilled at their jobs.Angelica D.
We had a truck reserved only to have corporate take away from us. Thanks a lot . We only had a window to move out of our house. You really screwed things for us. Screw you!!!! This wasn't the fault of the rental site. We had a reservationRICKY LEE M.
Could not get a hold of anyone on the phone or office and it said it was openvictor C.
Our online order was messed up so we got the truck later than expected. Online scheduling needs improvementRon J.
The truck turned off on me like 5 times the check engine light was on when I took it. I was not explained the charges or given a invoice.Alicia S.
Everything went well. The customer service was great. I felt like I was a valued customer and it was important to staff that I have a good experience and it showed.ALAN J.
Great experience, truck was perfect size for the moveBrett S.
I did a drop off after hours - the signage helped with the procesDaniel V.
Soooo CLEAN! Very helpful tooROBERT G.
Called ahead of drop off and lady was friendly and informative. Made the return process easyRichard B.
Karen was great to help me with the rental and my need to extend it two more days. She is knowledgeable and offers excellent customer care.Daniel S.