I initially made the reservation for the Auburn Illinois pick up and drop off location. My reservation was confirmed only for me to receive a phone call 15 minutes later stating that I would have to drive 20 miles out of my way in the opposite direction that I was going to pick up in Springfield Illinois.. This was unacceptable. Why would I be allowed to make a reservation at a location and then be told I couldn’t? Definite flaw in your reservation system.. when I return the call the individual that I initially spoke with was anything but accommodating in fact, he was quite rude and I let him know that. After ending that call, I called back and got a more accommodating individual that found me a truck in Chatham Illinois a little closer than Springfield, but still out of my way.
Doran K
County Market 224
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Chatham, IL 62629
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Customer Reviews
- 4.5 Average Customer Rating
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Dennis BOnline booking allowed me to reserve an appliance dolly but location stated they never have them. Should not have been an option if it wasn’t going to be available. Because I was on limited timeframe, had to make do without, which was more difficult and very frustrating. That would be my only complaint.
Jennifer QThe location was short moving blankets that I paid for. I ordered a dozen and got only 7. I had to go and buy some more blankets from harbor freight so that my movers could make sure our stuff was safe while traveling. I would say an improvement would be to somehow make sure that each location has supplies that people pay for or if another location has the supplies they could drive them to the pickup location. Something in place to make sure everything ordered is present without making someone have to go out of their way or a discount due to not having what the customer ordered.
JORDAN MI paid for a dolly to help with the move and it was not provided. When I mentioned this to the location, I was told I had to contact you.
Heather E