Website was down and I was left to figure something out, luckily things got sorted 40 minutes, after I was supposed to get the truck. This ended up pushing my entire day back. I also rented a trolley to use, but when I got to my destination there wasn’t one to use. I wasn’t left with any instructions before I left, and when I dropped off the truck, I was told I had to fill up the gas I used- they made a fuss about this. I didn’t use much gas, I do apologize for the inconvenience, but nothing was discussed before I left, even when I asked if there was anything to go over. Lastly, my licence was never required.
Yazmin B
Townsite Grocery Ltd
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Nanaimo, BC V9S1L4
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Customer Reviews
- 3.5 Average Customer Rating
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Hidden charges, not explained before. Need better ideas about what will need to be paid.
Amandeep SThe Agent was very helpful
Serhii PDelay at the counter was one of the issues I had to go through. Also, a waiver to prepare and inform me about the deposit was not given beforehand.
Deborah OVehicle was unacceptably dirty throughout ...muddy footprints on the driver's side interior, rear step, and sides of the truck. Inside the truck box was dirty and covered with tree needles and bark.
Ronald S